Privacy Policy

Welcome to Broxwater Cottages. We value your privacy and are committed to protecting your personal data. This privacy policy outlines how we handle your personal information when you visit our website (www.broxwatercottages.co.uk) and use our services, including our contact forms, booking system, and online store.

2. Who We Are

Broxwater Cottages is a family-owned business offering accommodation in Cornwall. Our website uses several plugins to enhance your experience, including Contact Form 7, Hotel Booking System, WooCommerce, and Google Analytics.

3. Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, including:

• Identity Data: Name, username, or similar identifier.
• Contact Data: Email address, postal address, phone number.
• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

4. How We Collect Your Data

We use different methods to collect data from and about you, including:

• Direct Interactions: You may provide us with your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
• Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data using cookies and other similar technologies.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources, such as analytics providers like Google Analytics.

5. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To process and manage your bookings.
• To manage payments, fees, and charges.
• To manage our relationship with you.
• To administer and protect our business and this website.
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
• To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

6. Sharing Your Data

We do not share your personal data with third parties except in the following situations:

• Service Providers: We may share your personal data with service providers who provide IT and system administration services.
• Professional Advisers: We may share your personal data with professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Legal Obligations: We may disclose your personal data to comply with any legal obligation or to protect the rights, property, or safety of our customers or others.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us.

10. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device that help us analyze website traffic and usage patterns. We use cookies to:

• Understand and save your preferences for future visits.
• Compile aggregate data about site traffic and interactions to improve user experiences.
• Enable certain functionalities on our website.

You can choose to disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

11. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:

Email: stay@broxwatercottages.co.uk
Phone: 07891 530831
Postal Address: Broxwater Cottages, Kilkhampton, EX23 9RL

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. This policy was last updated on 13/06/24.

By using our website, you agree to the terms of this privacy policy. Thank you for trusting Broxwater Cottages with your personal data.